Wednesday to Sunday, 10:00 to 17:00
Last entry at 16:30
Open on Bank Holidays
Entry is free
Here, you’ll find information on our trustees, policies, and finance. Sir John Soane’s Museum is a non-departmental public body, sponsored by the Department for Culture, Media and Sport. We are a registered charity (no. 313609).
We abide by the Freedom of Information Act. If there’s any information you’d like to request, email Sue Palmer at firstname.lastname@example.org and she’ll be pleased to help.
We welcome feedback and comments, positive or negative, regarding our staff, service and offer.
The Museum is an unique space and we have some policies regarding bags, phones, cameras, lack of interpretation and group visits which you can find details of here, this should help to explain some of the unusual policies that we receive some comments and questions on.
If you feel strongly about an aspect of your visit or the service you have received then your complaint can be addressed to the Museum in various ways.
If you are in the Museum ask to speak to the Duty Manager who will receive and record the complaint in person, attempting to resolve it there and then. If you are not satisfied with this response then you should call, write or email to the Office Manager so the complaint can be directed to the appropriate member of the Senior Management Team. Contact details are below.
If you wish to make a complaint after your visit then these can be received via phone or email to the Office Manager , we will acknowledge your complaint within 1 working day and we pledge to get back to you in writing, ideally via email, within 14 working days.
All written complaints received will be replied to in writing within 14 working days.
All complaints will be logged and shared with Trustees on an annual basis so we can monitor service standards and modify policies where appropriate.
Telephone: + 44 (0) 20 7405 2107
Sir John Soane’s Museum
13 Lincoln’s Inn Fields
London WC2A 3BP
We will always strive to treat visitors courteously and professionally and in return we expect visitors to be patient and considerate. We will not tolerate any abuse to any member of staff in any form. Any visitor not adhering to these rules will be asked to leave the building.
Our full-colour, beautifully illustrated Annual Review for 2016-17, A New View, can be found here.
Our Annual Reports and accounts give details of the Museum’s activities and how our resources are spent.
In response to the Government’s commitment to greater transparency of public information, we publish all expenditure over £25,000, which you will find below.