Here, you’ll find information on our trustees, policies, and finance. Sir John Soane’s Museum is a non-departmental public body, sponsored by the Department for Culture, Media and Sport. We are a registered charity (no. 313609).

Freedom of Information TOP

We abide by the Freedom of Information Act. If there’s any information you’d like to request, email Sue Palmer at spalmer@soane.org.uk and she’ll be pleased to help.

Our Policies TOP

Complaints policy

We welcome feedback and comments, positive or negative, regarding our staff, service and offer.

The Museum is an unique space and we have some policies regarding bags, phones, cameras, lack of interpretation and group visits which you can find details of here, this should help to explain some of the unusual policies that we receive some comments and questions on. 

If you feel strongly about an aspect of your visit or the service you have received then your complaint can be addressed to the Museum in various ways.

If you are in the Museum ask to speak to the Duty Manager who will receive and record the complaint in person, attempting to resolve it there and then. If you are not satisfied with this response then you should call, write or email to the Office Manager so the complaint can be directed to the appropriate member of the Senior Management Team. Contact details are below.

If you wish to make a complaint after your visit then these can be received via phone or email to the Office Manager , we will acknowledge your complaint within 1 working day and we pledge to get back to you in writing, ideally via email, within 14 working days.

All written complaints received will be replied to in writing within 14 working days.

All complaints will be logged and shared with Trustees on an annual basis so we can monitor service standards and modify policies where appropriate.

Contact details:

Telephone: + 44 (0) 20 7405 2107

Email: admin@soane.org.uk 

Post: 

Sir John Soane’s Museum
13 Lincoln’s Inn Fields
London WC2A 3BP

Annual Review TOP

Our full-colour, beautifully illustrated Annual Review for 2016-17, A New View, can be found here.

Annual Reports TOP

Our Annual Reports and accounts give details of the Museum’s activities and how our resources are spent. 

Transparency Agenda TOP

In response to the Government’s commitment to greater transparency of public information, we publish all expenditure over £25,000, which you will find below.