For information on access during a visit to the Museum, please visit our Accessibility page.

This accessibility statement applies to www.soane.org and shop.soane.org.

www.soane.org is run by Sir John Soane’s Museum. shop.soane.org is run by Soane Museum Enterprises, a wholly owned subsidiary of Sir John Soane’s Museum.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

For further information on more specialist equipment and software for the blind, please visit the products section of the RNIB website.

For more information on improving access to the arts for deaf and disabled people, please visit the SHAPE website.

How accessible this website is Back to top

We know some parts of this website are not fully accessible:

  • Most PDF documents are not fully accessible to screen reader software
  • Some older videos have no captions
  • Some older images have no text alternative
  • HTML elements do not have lang attributes

Feedback and contact information Back to top

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

By email: admin@soane.org.uk

By phone: 020 7405 2107

By post:
Sir John Soane’s Museum,
No. 13 Lincoln’s Inn Fields
London
WC2A 3BP

We’ll consider your request and get back to you in 30 days.

Reporting accessibility problems with this website Back to top

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Tilly Buckroyd, Digital Communications Manager, using the contact details below.

By email: tbuckroyd@soane.org.uk

By phone: 020 7440 4271

By post:
Tilly Buckroyd
Sir John Soane’s Museum,
No. 13 Lincoln’s Inn Fields
London
WC2A 3BP

Enforcement procedure Back to top

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility Back to top

Sir John Soane’s Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content Back to top

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some video does not have captions. This fails WCAG 2.1 success criterion 1.2.2 (Captions (pre-recorded)).

On shop.soane.org:

Some parts of the website have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum)).

We hope to resolve issues with soane.org by 1 August 2021. When we publish new content we’ll make sure our new content meets accessibility standards.

Disproportionate Burden Back to top

On shop.soane.org, there is incorrect use of ARIA attribute. This fails WCAG 2.1 success criterions 1.3.1 (Info and Relationships) and 4.1.2 (Name, Role, Value).

We’ve assessed the cost of fixing the incorrect use of ARIA attribute. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in December 2021, or if the Museum redevelops shop.soane.org.

Preparation of this accessibility statement Back to top

This statement was prepared on 22/10/20. It was last reviewed on 7/12/20.

This website was last tested on 21/08/20. The test was carried out by the Government Digital Service (GDS).

GDS checked www.soane.org on 21 August 2020. Automated tests were used to check the accessibility of the site. The pages were tested using aXe v 4.5.3. Errors found were correlated and checked manually. A keyboard, tab through and zoom check was done. These tests were completed using a Google Chrome browser on Mac OSX with a 15 inch screen.