The Museum welcomes visitors with disabilities and our staff do everything practical and reasonable to provide visitors with a positive experience. 

However, access to the building can be complicated as the Museum is Grade I listed and largely unaltered since the 19th century.

For a comprehensive guide to accessibility at the Museum, please view this video and read the relevant webpages.

Disabled visitors are strongly encouraged to contact the Museum in advance whenever possible to ensure that staff and, if required, resources such as lifts and wheelchairs, are available.

There is detailed contact information on all pages below but if you are visiting the Museum today and need immediate advice, please ring 020 7405 2107

All groups of six or more people must book in advance. The booking enables staff to plan in advance how best to meet the needs of the group.

The Museum is advised on accessibility by a volunteer panel called the Publicity and Access Consultative Team (PACT) please click here for more information.

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