We’ve made every effort to ensure the information on this site was accurate at the time of publication. But we can’t be held responsible for errors, omissions or misleading statements on this site or sites we link to.

We can’t guarantee that our site – or any site we link to – will always be available, due to maintenance, updates or heavy internet traffic.

We exclude all representations or warranties with respect to the content of this site to the fullest extent of the law. Including, for example, the representation that our site or server is secure, or free from viruses or bugs, or that it offers protection beyond any security software you have installed.  

We also exclude to the full extent of the law all liability to anyone, anywhere in the world for any injury, damage, or direct or indirect loss (for example, loss of data from trojans) suffered because of use or reliance on information in this website.

This absolutely does not restrict our liability for fraud, death, or personal injury caused by any negligence of ours.

If legal matters between yourself and the museum arise, they will be governed according to English law.

Online Shop

Refunds/Exchanges

In compliance with relevant Consumer Protection legislation under English Law, Museum Shop customers are entitled to cancel their order(s) within 7 days. The 7 days period is deemed to commence from the day after you have received your goods. We will refund your purchase in full to the original credit / debit card at the time of purchase.

1. Goods should be returned recorded delivery carriage/postage paid. 
2. All goods will be checked for damage before any refund is made. 

To request your cancellation, please contact Kirstin Elliott via email kelliott@soane.org.uk. This does not affect your statutory rights. Sir John Soane’s Museum will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods. All refunds will be made in full to the original credit/debit card at the time of purchase.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 3 days of the delivery date, stating the nature of the shortage/defect and quoting the receipt number; failure to so notify us will deem you to have accepted the goods. In some cases SJSM may require you to return the defective goods to SJSM at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify SJSM accordingly, SJSM shall have no liability for any defects and you shall be bound to pay for the goods.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at kelliott@soane.org.uk or mailing us at:
Soane Museum
Sir John Soane’s Museum 13 Lincoln’s Inn Fields London  GB WC2A 3BP

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at kelliott@soane.org.uk or by mail at
Soane Museum
[Re: Privacy Compliance Officer]
Sir John Soane’s Museum 13 Lincoln’s Inn Fields London  GB WC2A 3BP

Terms & Conditions
Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, we accept no responsibility for any errors, omissions or misleading statements on this site or on any site which you may be able to access through a link on this site.

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Sir John Soane’s Museum of any unauthorized uses of your account or any other breaches of security. Sir John Soane's Museum will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

We do not represent or warrant that this site or any site which you may be able to access through a link on this site will be available 24 hours a day, 7 days a week. There are times when because of necessary maintenance or updating or at time of heavy internet traffic that you may find it hard to gain access. 

We exclude to the fullest extent permitted by law all representations or warranties (express or implied) with respect to the content of this site including but not limited to any warranty or representation that the server from which the site is available is free of viruses or bugs, that use of this site is secure or that you will be afforded any protection above and beyond that afforded by any standard security software you may have installed on your computer.

We exclude to the maximum extent permitted by law all liability to any third party anywhere in the world for any injury, damage, direct or indirect loss, consequential or economic loss or any other loss suffered as a result of the use of or reliance upon the information contained in this website including, but not limited to, loss of data caused as a result of viruses, spyware, malicious software, Trojans, cancelbots and worms. For the avoidance of doubt, nothing in this paragraph shall restrict or exclude our liability for fraud or for death or personal injury caused by our negligence.

Payment 

All major payment cards are accepted. By placing an order and confirming payment on the website of Sir John Soane’s Museum (SJSM) you agree to contract with us in accordance with the terms and conditions of sale below. No card details are recorded by SJSM. 

Goods and services

SJSM warrants that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects, and to the maximum extent permissible, SJSM makes no other warranties or promises about the goods, and any implied warranties are excluded. The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges.

Ordering 

By clicking the ‘PURCHASE’ button on the Confirm & Purchase Screen, you agree to the Terms and Conditions on this website. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall initially confirm each order by e-mail. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.

Limitation of liability 

The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods, and, in the case of defective goods, refunding the delivery costs. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.

Choice of law and jurisdiction 

The Terms and Conditions above shall be governed by and construed in accordance with English Law and agree to submit to the non-exclusive jurisdiction of the English courts.

Sir John Soane’s Museum is a registered charity number 313609 whose registered office is at 13 Lincoln’s Inn Fields London WC2A 3BP. VAT Reg. No: 524 2639 55

THE TERMS AND CONDITIONS ABOVE DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHT