Museum policy on Assistance Dogs

Sir John Soane’s Museum

Policy on Assistance Dogs

Sir John Soane’s Museum welcomes visitors who use assistance dogs. However, due to the very narrow and object-filled spaces in our Grade I listed buildings, there are some constraints.

We recommend that on arrival at the Museum, assistance dogs are taken by a member of staff to a designated safe space were they will be provided with water for the duration of their owner’s visit.

We advise blind or partially sighted visitors to contact us to book an audio described/touch tour of the Museum. These are available free for both individuals and small groups but must be booked in advance. 

Visitors who do wish to take their assistance dog into the Museum may do so, but only when accompanied by a member of staff to ensure the safety of both dog and owner.  If you wish to do this, we ask you please to inform us in advance in order to ensure someone is available to assist you.  Some areas may still be inaccessible with a dog due to the physical constraints of the building (for example, there are grilles in the floor in some places).

For more information or to book an audio described/touch tour, please contact Kenn Taylor, Community Education Officer via telephone: 020 7440 424 or email: (this email requires javascript)

This policy has been developed with advice from the Guide Dogs Association.

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