Terms & Conditions

Payment

Payment cards accepted are Visa Credit, Visa Debit, Visa Electron and MasterCard. By placing an order and confirming payment on the website of Sir John Soane’s Museum (SJSM) you agree to contract with us in accordance with the terms and conditions of sale below.  Sagepay is used as a payment gateway and no card details are recorded by SJSM.

Goods and services
SJSM warrants that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects, and to the maximum extent permissible, SJSM makes no other warranties or promises about the goods, and any implied warranties are excluded. The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges.

Ordering
 

By clicking the ‘PURCHASE’ button on the Confirm & Purchase Screen, you agree to the Terms and Conditions on this website. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall initially confirm each order by e-mail. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.

Delivery and Charges

We endeavour to process your order within five working days of placement, but orders are frequently dealt with sooner.  Orders are sent via 2^nd class post or by airmail for overseas orders. If your parcel will not fit into the letterbox and no one is home, it will have to be collected from your local depot. When you buy books and other products online, delivery charges are calculated depending on the weight and destination of the total order as per the table below; please be aware that the figures are approximate.  If you have any questions regarding delivery charges for books and other products, please contact Olly Perry directly operry@soane.org.uk. 

Some countries may impose import duties on deliveries from the UK. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country.

Refunds/Exchanges

In compliance with relevant Consumer Protection legislation under English Law, Museum Shop customers are entitled to cancel their order(s) within 7 days. The 7 days period is deemed to commence from the day after you have received your goods. We will refund your purchase in full to the original credit / debit card at the time of purchase.

- Goods should be returned recorded delivery carriage/postage paid.

- All goods will be checked for damage before any refund is made.

- To request your cancellation, please phone Olly Perry 020 7440 4257 or email operry@soane.org.uk.

This does not affect your statutory rights.

Sir John Soane’s Museum will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.  All refunds will be made in full to the original credit/debit card at the time of purchase.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 3 days of the delivery date, stating the nature of the shortage/defect and quoting the receipt number; failure to so notify us will deem you to have accepted the goods. In some cases SJSM may require you to return the defective goods to SJSM at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify SJSM accordingly, SJSM shall have no liability for any defects and you shall be bound to pay for the goods.

Limitation of liability
The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods, and, in the case of defective goods, refunding the delivery costs. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.

Choice of law and jurisdiction
The Terms and Conditions above shall be governed by and construed in accordance with English Law and agree to submit to the non-exclusive jurisdiction of the English courts.

Sir John Soane’s Museum is a registered charity number 313609 whose registered office is at 13 Lincoln’s Inn Fields London WC2A 3BP. VAT Reg. No: 524 2639 55

THE TERMS AND CONDITIONS ABOVE DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS